Privacy Policy

PLEASE READ THE FOLLOWING TERMS CAREFULLY AND RETAIN A COPY OF THEM FOR YOUR RECORDS.

At Fathom Forward, we believe it is your right to know what information we collect, how we use it, and what your options are for its use.

1. How we use and collect your information:

We will not sell or rent your personal contact information to other companies. We will not disclose your personal contact information to other companies, except in the limited manner and for the limited purposes described below. The Fathom Forward websites have several forms and additional collection methods that permit the uploading of contact, payment, and other information. Providing such information is optional, but you may be unable to complete certain transactions, obtain certain services, or access certain features of the Fathom Forward websites or software without providing the requested information. Fathom Forward may also collect usage and device data through its mobile application, such as the type of operating system running on your device or the number of times that you access the mobile application. This data is not personally identifiable and will not be associated with your personal information. It is collected solely for the purpose of Fathom Forward’s internal analytics, and is not shared with third parties.

Fathom Forward uses the personal information it collects for the following purposes:

To send promotional material about our company and, in some cases, on behalf of related third-party products, services, and events. You may choose not to receive this additional information. (See "How to remove or update your information," below.) To provide you with documentation or other material. To manage licenses within Fathom Forward. To provide any communication or material necessary to respond to a request for support or information. To solicit optional feedback in the form of surveys measuring customer satisfaction with Fathom Forward websites. To notify you of new products, updates, or other information. To comply with obligations imposed by applicable laws or regulations, or with a court or administrative order. To provide important information regarding the renewal of agreements, version upgrades, and other alterations related to Fathom Forward products and services used by customers.

Fathom Forward may engage affiliates, subsidiaries, partners, service providers, authorized distributors, and other third parties in order to fulfill the purposes described above. These entities may be located throughout the world. Fathom Forward may also release current or past user information to third parties for limited purposes in the event Fathom Forward believes that usage is (i) in violation of the terms and conditions of use of the Fathom Forward websites and/or (ii) associated with the commission of unlawful acts. Fathom Forward may also disclose aggregate information to third parties.

IP addresses and cookies. We use your IP address to administer our websites and, occasionally, to help diagnose problems with our server. We may use data collected in web server log files, JavaScript code, and cookies to analyze visitors’ behavior to better understand their needs. When you visit the Fathom Forward websites and access “My Account” applications, one or more cookies may be placed on (or read from) your machine if your browser is set to accept cookies. A cookie is a small data file that we transfer to your computer’s hard drive through your web browser. These cookies do not store any personal information on your hard drive; they consist of a simple code that is used to access your account information, maintain current session data, gather broad demographic information, and help analyze websites traffic. Fathom Forward may use such non-personal information for a variety of purposes including, but not limited to, market research and improving the content of our websites.

Although web browsers typically allow cookies by default, you may choose not to receive cookies by modifying the settings of your web browser to disable cookies. If you choose to decline cookies, you may not be able to take advantage of all of the features of the Fathom Forward websites or other websites you visit.

Fathom Forward engages a third-party web traffic analysis company to log aggregate information coming through our websites on our behalf. Fathom Forward controls how that data may and may not be used. When you visit our websites, the third-party web traffic analysis company may use technical tracking methods such as cookies, and web beacons, on our behalf, and may receive anonymous information about your browsing on our websites. These technical tracking methods are not used to relate websites visitors to any personally identifiable information. Information collected by Fathom Forward is unique to individual visitors but is not personally identifiable to the third-party web traffic analysis company. Such information provided to Fathom Forward may be re-associated by Fathom Forward with previously collected information for internal purposes only, including but not limited to providing visitors with relevant content. We may also use these technical tracking methods in e-mails to determine whether the recipients have opened such e-mails, clicked on links contained in those e-mails, and continued to browse our websites. No personally identifiable information, such as your name, street address, or e-mail address, is shared with the third-party web traffic analysis company.

We allow third-party companies, including a third-party social bookmarking service, to collect certain anonymous information when you visit our websites and share or bookmark content.

2. How to remove or update your information:

Fathom Forward sends many types of e-mail including newsletters and event announcements. You may choose not to receive these types of correspondence.

You can remove your name from e-mail lists. E-mail list removal form:

Note: If you are a licensed customer, you will continue to receive operational correspondence, such as e-mail notification of new releases and maintenance renewal notifications.

Correct/update your contact information: Fathom Forward is committed to keeping your information as accurate as possible, in order to provide the best service to you. If you have an Fathom Forward or Perimify Account, you may make the necessary changes to your information online. If you do not have an account, please contact us via e-mail at sales@fathomforward.com.

3. How long we store your information

We may keep your information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements.

Changes to the Privacy Policy:

Fathom Forward may make improvements or changes in the information and other materials on the Fathom Forward and Perimify websites at any time without notice. Fathom Forward may modify this Privacy Policy at any time, and such modifications shall be effective immediately upon posting of the modified Privacy Policy.

If you have any questions about this Privacy Policy, the practices of the websites, or your dealings with these websites, please contact us.